Amazon Disappears–then Reappears–My Novel
Never put all your eggs in one basket. This wise old saying was invoked by many pundits when they wrote their opinions about Amazon’s KDP Select. This is the program that allows authors to offer their eBooks exclusively on Amazon in exchange for having their work placed in the Kindle Lending Library. It also provides for the opportunity to offer your eBook free for five days during the three month contract–a way of getting your eBook out there and building buzz to help paid sales.
This was working out pretty well for me until yesterday morning. I was headed for a month of record sales–nothing that was going to threaten John Locke’s records for sure, but definitely a personal best. But when I opened my Amazon account I put down my coffee in surprise. Apocalypse Revolution hadn’t sold in twenty-four hours. I went to look and the product page and discovered it had disappeared. I held off posting this so I could provide a link here, because until 3:00pm EDST, there is nowhere to go. Nowhere. It’s not available on Smashwords or at Barnes and Noble or at any of the other eBook retailers. All my eggs were in the KDP Select basket, and Amazon had dropped it.
Amazon promptly replied to a query, and they were able to tell me that they could see the product page for Apocalypse Revolution, but there were several back-and-forths over the next 24 hours (one of the delays was my fault) before A.R. miraculously reappeared without notice.
Amanda Hocking let everyone know what she thought of KDP Select when she informed the world that half her self-pubbed eBook sales came through non-Amazon eBook retailers. She didn’t say anything bad about Amazon or warn authors away from KDP Select, she was just letting authors know what they might be giving up.
I’m delighted Amazon solved the glitch, especially because the free days I offered this month generated five great reviews and 12 Likes. I know, small potatoes compared to most eBooks, but I don’t know four of these five reviewers–the other is a friend, but Rebecca put that review up without prompting. The others are not friends and family, so if the product page was totally corrupted and the reviews were lost to the ether, it’s not like I can e-mail the reviewers and ask them to re-post their reviews. I would be starting over from scratch.
The damage is minimal. The Amazon Sales Rank has vanished, probably reset as if it’s a new novel, which is better than what it would be after two days of zero sales. But all those other novels that used to auto-suggest AR, well instead of being the first or second book suggested, it’s about sixth to twelfth. I guess other novels were selling while AR was AWOL. Oh, and the link to AR at the right side of this page is broken. I’ll have to get my IT guy on that.
Even a great tech company like Amazon will have glitches, and their response was certainly fast and professional, but it does remind me that keeping all of my eggs in one retail basket may okay for the short term, but in the long term it may not be the best idea. Stuff happens. Better to be diversified.